Terms and Conditions

These Terms and Conditions govern your access to and use of Electrified.pk, including the purchase of electrical, solar, energy, power-management and related products through our website.

By accessing our website, creating an account, placing an order or using any of our services, you agree to these Terms and Conditions.

Please read them carefully before making a purchase.

1. About Electrified.pk

Electrified.pk is an online platform providing electrical, solar and energy-related products to customers in Pakistan.

Our product range may include, among other items:

• Solar inverters
• Hybrid, on-grid and off-grid inverters
• Batteries and energy-storage products
• Solar cables and electrical cables
• Circuit breakers and electrical protection devices
• Distribution and control equipment
• Solar accessories
• Electrical accessories
• Power-management equipment
• Related residential, commercial and industrial products

The availability of products and categories may change from time to time.

2. Acceptance of These Terms

By using Electrified.pk, you confirm that you have read, understood and agreed to these Terms and Conditions.

If you do not agree with these Terms, please discontinue use of the website and do not place an order.

Where applicable law gives you rights that cannot legally be excluded or limited, nothing in these Terms is intended to remove those rights.

3. Eligibility to Purchase

You must have the legal capacity to enter into a purchase transaction to place an order through Electrified.pk.

If you are placing an order on behalf of a company, organisation, contractor, installer or other entity, you confirm that you are authorised to act on its behalf.

You are responsible for ensuring that the information supplied during checkout is accurate and complete.

4. Customer Accounts

Certain features of Electrified.pk may allow or require customers to create an account.

You are responsible for:

• Providing accurate account information
• Keeping your login credentials secure
• Preventing unauthorised access to your account
• Keeping your contact and delivery information updated

Please notify us promptly if you believe your account has been accessed without authorisation.

Electrified.pk may suspend or restrict an account where we reasonably believe it is being used fraudulently, unlawfully or in violation of these Terms.

5. Product Information

We make reasonable efforts to provide accurate product information, including descriptions, specifications, photographs, model numbers, features and compatibility information.

However, manufacturers may revise specifications, packaging, designs or product features without prior notice.

Product images are intended to represent the item as accurately as reasonably possible. Packaging, labelling, colour, accessories or minor visual details may differ depending on the manufacturer, production batch or updated product version.

Where exact specifications are important to your application, we strongly recommend confirming them with our team before placing your order.

6. Technical Specifications

Electrical and solar products can have application-specific technical requirements.

Specifications such as:

• Voltage
• Current
• Power rating
• Battery voltage
• PV input
• MPPT range
• Breaking capacity
• Number of poles
• Cable size
• Conductor type
• Insulation type
• IP rating
• Communication protocols
• Grid compatibility

should be reviewed carefully before purchasing.

Customers are responsible for ensuring that a product is suitable for their intended application unless Electrified.pk has expressly confirmed compatibility in writing based on complete and accurate information supplied by the customer.

7. Professional Installation

Many products sold by Electrified.pk require professional installation.

Electrical equipment, solar inverters, batteries, protection devices, distribution equipment and related products should be installed, configured and commissioned by appropriately qualified persons in accordance with manufacturer instructions and applicable electrical and safety requirements.

Improper installation, incorrect wiring, unsuitable protection, incorrect configuration, misuse, overloading or installation outside manufacturer specifications may:

• Damage the product
• Damage connected equipment
• Create electrical or fire hazards
• Affect warranty eligibility

Electrified.pk is not responsible for installation work carried out by independent electricians, technicians, solar installers or other third parties unless such installation service has been expressly contracted directly through Electrified.pk.

8. Product Compatibility

Before ordering, customers should verify compatibility between the purchased product and their existing or proposed electrical or solar system.

For example, inverter compatibility may depend on factors including:

• Solar-array voltage
• PV configuration
• Battery chemistry
• Battery voltage
• Battery communication
• Grid requirements
• Load profile
• Generator compatibility
• System configuration

Recommendations made by Electrified.pk are based on the information available to us at the time.

If important system information is incomplete or inaccurate, we cannot guarantee compatibility.

9. Prices

Product prices displayed on Electrified.pk may change without prior notice.

The price applicable to an order will normally be the price shown when the order is submitted, subject to verification and order acceptance.

We reserve the right to correct genuine pricing, typographical or technical errors.

If a significant pricing error affects an order, we will contact the customer before processing the affected item.

Customers will not be required to purchase a product at a corrected price without being informed.

10. Taxes and Charges

Applicable taxes, delivery charges and other fees may be displayed separately during checkout or communicated before order confirmation.

Customers are responsible for reviewing the total amount payable before completing an order.

Where applicable, invoices or other transaction documentation may be provided electronically.

11. Product Availability

Stock information displayed on the website is provided in good faith but may not always reflect real-time inventory.

A product appearing as available does not guarantee that it will remain available until the order has been verified and processed.

In rare cases, multiple customers may order limited stock at approximately the same time.

If an ordered product becomes unavailable, we may:

• Offer an alternative product
• Provide an estimated restocking timeframe
• Remove the unavailable item from the order
• Cancel the affected item and arrange an applicable refund

Any alternative product will only be supplied with the customer’s agreement where material differences exist.

12. Placing an Order

Submitting an order through Electrified.pk represents your request to purchase the selected products.

Receiving an automated order acknowledgement does not necessarily mean that the order has been finally accepted.

An order may be subject to:

• Stock verification
• Price verification
• Payment confirmation
• Delivery-area verification
• Fraud-prevention checks
• Customer confirmation
• Technical or compatibility clarification where necessary

A purchase is considered accepted when Electrified.pk confirms or processes the order in accordance with our normal order procedure.

13. Order Verification

For certain orders, particularly high-value orders, bulk purchases or unusual transactions, we may contact the customer to verify the order.

Verification may include confirming:

• Customer name
• Contact number
• Delivery address
• Product selection
• Payment status
• Quantity required

Orders may be temporarily placed on hold until required verification has been completed.

14. Payments

Available payment methods will be displayed on the website or communicated during checkout.

Depending on availability, payment methods may include electronic payment, bank transfer, payment gateway services, cash-related options or other supported methods.

Orders requiring advance payment will normally be processed after payment has been successfully confirmed.

Customers should only make payments using payment instructions provided through Electrified.pk or our authorised channels.

15. Payment Security

Payment processing may involve authorised third-party banks, financial institutions or payment-service providers.

Electrified.pk does not control the independent systems or security policies of third-party payment providers.

Customers should immediately contact us if they believe a payment has been made to an unauthorised account or through a suspicious payment request claiming to represent Electrified.pk.

16. Order Cancellation

Customers may request cancellation before an order has been dispatched.

Cancellation may not always be possible once:

• The order has been packed and dispatched
• A special-order product has been procured
• A customised item has been prepared
• A product has been specifically sourced at the customer’s request

Any refund resulting from an approved cancellation will be handled according to our applicable Refund and Return Policy and payment-processing requirements.

17. Shipping and Delivery

We aim to process and dispatch confirmed orders within a reasonable timeframe.

Estimated delivery times are estimates rather than guarantees unless expressly stated otherwise.

Delivery may be affected by circumstances including:

• Courier operations
• Destination
• Weather conditions
• Public holidays
• Road closures
• Security conditions
• Remote-area accessibility
• Natural events
• Operational disruptions

Customers are responsible for providing a complete and accurate delivery address and reachable contact number.

Additional terms may be provided in our Shipping and Delivery Policy.

18. Inspection Upon Delivery

Customers should inspect their order as soon as reasonably possible after receiving it.

Please contact Electrified.pk promptly if:

• The wrong product has been delivered
• An item is missing
• The package has suffered significant transit damage
• The product appears physically damaged on arrival

Photographs or videos of the packaging and product may be requested to assist us in investigating a delivery-related claim.

Where a package shows obvious severe damage before acceptance, customers should note this with the courier where reasonably possible.

19. Returns and Replacements

Return eligibility depends on the product, condition, reason for return and applicable policy.

Products generally need to be returned with:

• Original packaging where reasonably required
• Included accessories
• Manuals
• Warranty documentation
• Supplied components
• Proof of purchase

Certain products may have additional return restrictions once installed, energised, configured, registered or used.

Please refer to the Electrified.pk Return and Refund Policy for detailed conditions and procedures.

Nothing in our return policy is intended to remove any non-excludable rights available under applicable law.

20. Manufacturer Warranties

Many products sold through Electrified.pk may be covered by warranties offered by their respective manufacturers, importers or authorised distributors.

Warranty:

• Duration
• Coverage
• Registration requirements
• Claim procedure
• Repair process
• Replacement conditions

may differ between brands and products.

Unless Electrified.pk expressly provides its own separate written warranty, manufacturer warranty claims remain subject to the applicable manufacturer’s or distributor’s warranty conditions.

Customers should retain purchase documentation and warranty materials.

21. Warranty Exclusions

Subject to applicable law and the relevant manufacturer’s warranty terms, warranty coverage may be affected by circumstances such as:

• Physical damage
• Improper installation
• Incorrect wiring
• Reverse polarity
• Water or moisture damage
• Overvoltage
• Undervoltage
• Lightning or surge damage
• Overloading
• Incorrect battery configuration
• Unauthorised modification or repair
• Improper storage
• Misuse
• Failure to follow manufacturer instructions
• Removal or alteration of serial numbers

Final warranty assessment may be performed by the manufacturer, importer, distributor or authorised service centre where applicable.

22. Product Authentication

Electrified.pk aims to source genuine products through reliable supply channels.

Customers should retain:

• Purchase invoice
• Serial numbers
• Packaging
• Warranty cards
• Product labels

where applicable.

If you have concerns regarding the authenticity of a product received from Electrified.pk, please contact us promptly so that the matter can be investigated.

23. Quotations

Quotations supplied by Electrified.pk are normally valid for the period stated on the quotation.

Where no validity period is specified, prices and availability remain subject to confirmation before an order is accepted.

Solar, electrical and imported-product pricing may change because of supply conditions, manufacturer pricing or other commercial factors.

24. Bulk and Project Orders

Different commercial conditions may apply to bulk, commercial, industrial, contractor, reseller or project orders.

These may include:

• Special pricing
• Advance payment
• Lead times
• Minimum quantities
• Special procurement
• Delivery schedules
• Project-specific warranties
• Non-returnable special-order items

Where separate written quotation terms are provided for a project or bulk order, those specific terms will apply to that transaction to the extent they differ from these general Terms.

25. Website Availability

We aim to keep Electrified.pk accessible and operating reliably.

However, we do not guarantee uninterrupted availability of the website.

Access may occasionally be affected by:

• Maintenance
• Server issues
• Software updates
• Cybersecurity measures
• Third-party services
• Internet outages
• Technical failures

We may modify, suspend or discontinue website features where reasonably necessary.

26. Accuracy of Website Information

We make reasonable efforts to keep website information accurate and current.

Nevertheless, typographical, pricing, specification or technical errors may occasionally occur.

Electrified.pk reserves the right to correct such errors.

Technical product information should not replace professional system design, engineering calculations, electrical inspection or manufacturer documentation where these are required for a particular installation.

27. Intellectual Property

Unless otherwise stated, the website design, Electrified.pk branding, original written content, graphics, photographs and other original website materials belong to Electrified.pk or are used with appropriate permission.

Manufacturer:

• Names
• Logos
• Product photographs
• Trademarks
• Datasheets
• Documentation

remain the property of their respective owners.

Website content may not be reproduced, commercially republished or distributed without appropriate permission except where permitted by law.

28. Acceptable Use

You agree not to use Electrified.pk to:

• Conduct unlawful activity
• Attempt unauthorised access to our systems
• Introduce malware or harmful code
• Manipulate pricing or website functionality
• Commit fraud
• Impersonate another person
• Submit knowingly false information
• Interfere with website security
• Scrape or reproduce substantial website content for unauthorised commercial use

We may restrict access where misuse is reasonably suspected.

29. Reviews and Customer Content

Where customers are permitted to submit reviews, comments, photographs or other content, submitted material should be truthful, relevant and lawful.

We may moderate or remove content containing:

• Spam
• Abusive material
• Unlawful content
• Fraudulent reviews
• Personal information posted without permission
• Unrelated advertising
• Deliberately misleading information

Submitting content does not transfer ownership of your original material, but you grant Electrified.pk permission to display and use it in connection with operating and promoting our website and services, subject to applicable law.

30. Third-Party Websites

Electrified.pk may contain links to manufacturer websites, payment providers, courier services, social platforms or other third-party resources.

These third parties operate independently.

We are not responsible for the content, availability, security or privacy practices of independent third-party websites.

Customers should review the applicable terms and policies of third-party services they use.

31. Limitation of Liability

Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded or restricted.

To the maximum extent permitted by applicable law, Electrified.pk will not be responsible for indirect or consequential losses resulting solely from circumstances outside our reasonable control.

Product suitability and system performance can depend on installation quality, configuration, environmental conditions, connected equipment and other factors outside Electrified.pk’s control.

Accordingly, customers should use appropriately qualified professionals for system design and installation.

32. Customer Responsibility

Customers are responsible for:

• Selecting products appropriate for their intended use
• Providing accurate system information when requesting advice
• Following manufacturer instructions
• Arranging qualified installation where required
• Using products within their rated limits
• Maintaining electrical safety
• Keeping proof of purchase and warranty documentation

Where our team provides product-selection assistance, the quality of that recommendation depends on the accuracy and completeness of information supplied by the customer.

33. Force Majeure and Events Outside Our Control

Electrified.pk will not be responsible for delays or inability to perform obligations caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, extreme weather, strikes, civil disturbances, transport disruption, government restrictions, telecommunications failures, electricity outages, supplier disruptions or similar events.

We will make reasonable efforts to resume normal service when circumstances permit.

34. Privacy

Your use of Electrified.pk may involve the collection and processing of personal information necessary to:

• Process orders
• Receive payments
• Arrange delivery
• Provide customer support
• Prevent fraud
• Operate customer accounts
• Improve our services

Our handling of personal information is further explained in our Privacy Policy.

35. Electronic Communications

When you place an order, create an account or contact Electrified.pk electronically, communications relating to your transaction may also be provided electronically.

These communications may include:

• Order acknowledgements
• Payment confirmations
• Delivery updates
• Customer-support messages
• Account notifications

Marketing communications, where used, should be managed separately in accordance with applicable requirements and available preference controls.

36. Changes to These Terms

Electrified.pk may update these Terms and Conditions from time to time to reflect changes in our services, business practices or applicable requirements.

The latest version will be published on this page together with an updated revision date.

Changes will apply prospectively unless applicable law requires otherwise.

Customers should review these Terms periodically.

37. Severability

If any provision of these Terms is determined by a competent authority to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

38. No Waiver

If Electrified.pk does not immediately enforce a provision of these Terms, this does not necessarily mean that we have waived our right to enforce it later.

39. Governing Law

These Terms and Conditions are governed by the applicable laws of Pakistan.

Any dispute will be handled subject to applicable consumer-protection laws and the jurisdiction of the competent courts or authorities.

Nothing in these Terms is intended to restrict any legal rights or remedies that cannot lawfully be restricted.

40. Contact Us

If you have questions regarding these Terms and Conditions, an order, warranty or product, please contact Electrified.pk through our official contact channels.

Please make sure you communicate only through verified Electrified.pk contact details published on our official website.

Electrified.pk — Electrify Your Future